frequently asked Questions
Products & Orders
How do I find the right size?
Find a piece of clothing that fits you well and lay it flat.
Then measure the height and width and compare the values with the size table , which you can find in the product description for each product.
I made a mistake in the order! What now?
Contact us as soon as possible via our contact form and tell us your problem.
If we have already started the production of your product, then no more changes are possible.
Why does my shirt smell slightly of vinegar after unpacking?
Don't worry. It's all right!
Our textiles are printed with environmentally friendly colors and we protect the environment.
The slight vinegary smell is caused by our
Preservative that gives your favorite products the maximum
confers longevity. This smell disappears after the first
Laundry.
What is the best way to wash my items?
Please always follow the washing instructions included in the package!
1. After receiving your product, please wait 5 days for the first wash!
2. Always turn your products inside out before washing!
3. Only wash your products at 30°C !
4. Do not put the products in the dryer!
5. Only iron inside out!
payment
Which payment methods can I use?
We offer you PayPal, payment by credit card,
Klarna on account, Sofortüberweisung, Apple Pay and Google Pay.
How secure is my online payment?
The payment methods mentioned on the previous position meet the highest security requirements that exist today.
When will I receive my order?
After receiving your order, we will start working on it as soon as possible
Production of your item and then it will be immediately handed over to our shipping service provider.
The delivery time to Germany and Austria is 4-7 working days.
In all other countries the delivery time is 5-10 working days.
Exchange & return
Do I have a right of return?
You can return an item within one month without giving a reason.
Please note our cancellation policy .
Only new and unworn items can be returned.
How can I return an item?
If you would like to exchange or return an item, please contact us using our contact form , stating your order number , or send us an email to support@silverpanda.de .
Please also see the instructions on our Exchanges/Returns page.
IMPORTANT NOTE
Please do not send the goods back without notifying us beforehand, as these packages cannot be assigned and accepted! After you have notified us, you will receive all the necessary information about the return (return address and return slip for which of the
must be returned).
Miscellaneous
Who can I contact if I have questions/problems?
If you have any questions or problems with your order, you can use our contact form and send us your concerns. Alternatively, you can also send us an email to support@silverpanda.de .