exchange and return

EXCHANGES AND RETURNS

PREVENTION OF RETURNS

Every return not only means additional work for you and us, but unfortunately also pollutes our environment. In order to do something good for you and our environment, we ask you to select products and sizes with particular care. To do this, take a piece of clothing that fits you, lay it flat and wrinkle-free and measure the length and width. On our product pages you will find the size charts and information on the individual fits of our products and you can compare your values ​​with them.

If you still want to exchange or return an item, please contact us using our contact form , stating your order number , or send us an email to support@silverpanda.de .

EXCHANGE

  • Only garments ordered in the wrong size can be exchanged. Please let us know the order number and the new size. We will send you the right item as soon as we have received and checked the return.
  • Please understand that you have to pay the shipping costs for the return yourself.

RETURNS

  • New and unused items that are in their original condition can be refunded within 30 days.
  • The refund will take place within 20 days via the payment method you have selected.
  • Damaged or used items cannot be returned. Defective products can only be returned if the goods were delivered damaged.
  • Please understand that the shipping costs for the return have to be paid by yourself (damaged items excluded).

IMPORTANT NOTE

Please do not send the goods back without notifying us beforehand, as these packages cannot be assigned and accepted! After you have notified us, you will receive all the necessary information for the return (return address and return slip which must be enclosed with the return).

You can find more information in our cancellation policy .